Contact Us

We're always glad to hear from you. Whether you've run into a bug, want to share feedback, or just have a question about how GrabThumb works — we're here and listening.

How to reach us

The easiest way to get in touch is by email: grabthumb@gmail.com

That goes straight to our inbox, no bots, no endless forms.

What you can contact us about

Here are the most common reasons people drop us a line:

• Bugs or technical issues → Something not working as expected? Let us know what happened and (if possible) share the YouTube link you tried. The more detail, the faster we can fix it.
• Feedback & suggestions → Have an idea that could make GrabThumb better? We'd love to hear it. Many of our improvements come directly from user requests.
• Business inquiries → Collaborations, partnerships, or anything professional — feel free to reach out.
• General questions → If you're unsure about usage, or just curious about the tool, ask away.

How fast we respond

We do our best to reply quickly. Sometimes that means a few hours, other times it might take a bit longer if we're juggling many requests. One thing's for sure: your email won't get ignored — every message is personally reviewed.

Pro tip: If your issue is urgent, add “URGENT” to the subject line (e.g., “URGENT – bug on Android”). That way we'll notice it faster.

A small request

If you're reporting a bug, please include details like:

• The browser or device you're using.
• The YouTube link (if the problem happens only with a specific video).
• A quick description of what went wrong.

This helps us track things down way faster.

Final note

Your feedback is what helps us grow. GrabThumb started as a simple tool, but it keeps improving because real people (like you) share their thoughts and ideas. So don't hesitate — write to us anytime at grabthumb@gmail.com.